Mediation Training: Online Training for Colorado Mediators

Become a Mediator: Basic Mediation Training

Mediation Training in Denver class
Graduates of mediation training, April 2017

CFU offers of of the the most affordable opportunities for mediation training in Denver. 

Learn the mediation process and get starting using the skills of mediation. This course is for anyone involved in conflict management on a personal or professional level. The 40-hour Basic Mediation course is the recommended minimum requirement for, and serves as your foundation to building a career as a mediator in the state of Colorado. You will learn to modify past learned behaviors, develop basic essential skills, and effectively mediate with minimal mentor support through integration of theory and practice, modeling, exercises, and simulations, and self, peer, and instructor evaluation.

Training topics include:

  • Conflict origins
  • Mediation models history
  • Mediator roles
  • Case management and forms
  • Appreciative and empowerment strategies and techniques
  • Interest-based and position-based negotiation
  • Communication “I” messages, active listening and non-verbals
  • Problem-solving, interest-based mediation process
  • Memorandum of understanding (MOU) writing
  • Ethics and diversity
  • Statutes that govern mediation practice
  • Unauthorized practice of law
  • Mediation business and career-next steps

The Collaborative, Facilitative and Interest-Based Model™ (CFI) is the heart of Phoenix Strategies, Inc.’s services and training. Not only is this model used to manage conflict, but it can be used in our daily, personal and professional activities. Whether communicating with family, friends or co-workers or negotiating to meet goals, this model can bring about mutually satisfying results for those directly involved. Participants will receive a certificate of completion. CLE credits are available for attorneys (31 General and 8.4 Ethics).

Phoenix Strategies, Inc. (PSI) is a dispute resolution business incorporated in 1997 to provide comprehensive, relational, and human development training and services. PSI delivers a full array of conflict management services that includes mediation, conflict coaching, facilitation, and conflict management systems design. PSI holds the U.S. patent and trademark office mark of Collaborative Mediator® used for mediator certification for those who demonstrate knowledge and skills in the Collaborative, Facilitative, Interest-Based Model. Additionally, PSI provides mediator internships. PSI mediators have delivered services for cases originating within federal agencies, such as the EEOC, USPS, BLM, TSA, school districts, city and county courts, and nonprofit and for-profit entities.

Michelle Noyes, mediation professional, educator, and coach, acquired Phoenix Strategies, Inc. in 2021. Trained under the leadership of Phoenix Strategies, Inc. founder, Monica Lichtenberger, Michelle approaches mediation with the Collaborative, Facilitative, Interest-based Model. In addition to her own practice, Michelle facilitated mediation for the City of Fort Collins, Jefferson County Mediation Services, The Better Business Bureau, El Paso County Courts, and School District 11. Michelle has had a variety of experience in family mediation, divorce and post decree mediation, union dispute, workplace dispute, business consumer dispute, tenant landlord dispute, and conflict involving nonprofit organizations.

In 2023, the next Basic Mediation Training will run August 21st through August 25th, from 8-5 each day. The training will be live on Zoom. Register here or call (303) 399-0093 ext 0.

There is a 2-hour introduction course available for more information.